How do i make a reservation?

Reservations for all gear rentals are booked on a first come, first serve basis. As such, advance reservations are highly recommended but not required. You may book a reservation when booking a cottage online by selecting the desired Gear Rental Add-On. Alternatively, you can book by contacting our Guest Services Team via email or phone. All gear rentals are non-refundable.

How does payment work?

Payment can be made by major credit card (VISA, Mastercard, American Express) or Interac Debit. A valid credit card is required to be on file for all gear rentals. Cash payments are not accepted. We can accept payment via Email Money Transfer (EMT) so long as there is also a valid credit card on file. All reservations are non-refundable.

How do gear rentals work?

All gear rentals begin at 10:30AM and all renters must be 18+ years old. Day Rentals are 10:30AM-4:00PM and Overnight Rentals are 10:30AM-10:00AM the following day. Gear may not be rented on behalf of someone else.

When your reservation begins, head to the resort office and our Guest Services Team will get you set up. All renters are required to review and sign a rental agreement and waiver. Those guests who book their gear rental online will be sent their rental agreement and waiver to sign electronically. Upon receipt of payment, and signed rental agreements/waivers, the Guest Services Team will walk you over to your gear. A visual inspection of the gear will be conducted in conjunction with all renters to ensure everything is operating properly. E-bike renters will also receive basic instructions on how to operate the gear. All safety equipment (PFDs/helmets) must be worn during gear use.

When your reservation ends, head to the resort office as all gear must be signed back in with a Guest Services Team member. Gear may not be left outside the office, or on the property. Guests are responsible for their rented gear until it is signed back in with the Guest Services Team. All gear will be inspected jointly by the renter and the Guest Services Team to ensure that everything is still in working order. Overnight Rentals must be returned at 10:00AM and Day Rentals must be returned by 4:00PM.

What happens if i return my gear late?

Day Rentals are due back in the office by 4:00PM. Day Rentals not returned by 4:30PM will be charged an additional day rate with no rights to the gear the following day. Our reasoning for this is to discourage late returns as our office closes for the day at 5:00PM. We are also dependent on gear being returned to fulfill the reservations the following morning as we are often fully booked. We never want to disappoint someone looking to begin their gear rental reservation. Gear cannot be dropped off after hours, and must be signed back in with a Guest Services Team member. If Day Rentals are not returned by 10:30AM the following morning, the renter will be charged the current market cost to replace the gear (including all add-ons such as PFDs, paddles, and/or helmets).

Overnight Rentals are due back in the office at 10:00AM the following day. Rentals not returned by 10:30AM will be charged an additional overnight rate with no rights to the gear for the following 24 hours. Our reasoning for this is that our gear is more often than not fully rented, and we want to avoid disappointing people who are expecting their respective gear rental(s). Guests are responsible for the gear overnight and until it is signed back in with a member of the Guest Services Team. If Overnight Rentals are not returned by 4:00PM the day it was due back, the guest will be charged the current market cost to replace the gear (including add ons such as PFDs, paddles, and/or helmets).